Terms of service
Website Terms & Conditions
Welcome to our website. We are ASOOM Our registered address is 61 Bridge Street, Kington, United Kingdom, HR5 3DJ and our company registration is 14829642. To contact ASOOM, call 07966197509 or email hello@asoom.co.uk
At ASOOM, we pride ourselves on customer service, operating an open and honest environment, where we will do all we can to accommodate and act on any problems or suggestions.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ASOOM’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘ASOOM’ or ‘us’ or ‘we’ refers to the owner of the website ASOOM Ltd. The term ‘you’ or ‘your’ refers to the user or viewer of our website and buyer of our goods.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly fully exclude liability for any such inaccuracies or errors permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We may correct an error appearing on the website or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice. We reserve the right to cancel and refund an order without notice.
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. If you order a large portion-size of a meal and it is not available, then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount.
If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, ASOOM shall honour the original delivery charge. Prices of goods do not include the delivery charge.
Our products are made in a kitchen which stores and handles nuts and other potential allergens. All products are clearly labelled stating what allergens are present in the ingredient list. It is your responsibility to check for any allergens you may want to avoid. If in any doubt, please contact us.
By signing up to our website and purchasing products from ASOOM, you are agreeing to the terms and conditions of sale, which apply to all transactions on ASOOM.co.uk
Buying from our website means we must have the following information:
Your address, including the postcode of the billing address associated with the payment card. Your mobile telephone number. Your email address, so we can supply you with important information such as your order confirmation and changes to the ASOOM delivery service.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Your submission of personal information through the store is governed by our Privacy Policy.
You must pay in full for the goods, including any applicable delivery charges, at the time of placing your order.
There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details.
On sending an email confirmation of your order by email, by us, to the address provided, whether or not it is received, binds the contract between us.
Delivery costs and timescales. Please check our FAQs for details of our delivery costs and timescales.
We are not responsible for delivery delays outside of our control. If delivery is delayed, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. If your order cannot be delivered on the expected delivery date, we may contact you to arrange a suitable alternative for the next available delivery date, or you may contact us at hello@asoom.co.uk to request a refund.
If you are not at home for delivery, please notify the courier for your order to be left in your chosen ‘safe place’. If you do not specify your ‘safe place’, the delivery driver will leave it in a place they deem safe at their absolute discretion. If we have left your products in your ‘safe place’, or another place deemed safe by the delivery driver, and they are stolen or damaged, we do not accept any liability for such. We may offer you a refund at our complete discretion.
The goods will be delivered to the address you provide at checkout; this address is confirmed on your order confirmation. Once an order is shipped this address cannot change. We are not liable for any delays or missed deliveries if the delivery address provided is erroneous, any replacements or refunds are entirely at the discretion of the ASOOM Ltd.
Due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day.
Online vouchers may be sent to you if you opt in for correspondence via email or in the post. You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them. Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers.
If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, meal deals, multi-buys or other discounted items. Each voucher code may be used only once per household and ASOOM reserves the right to refuse a sale if it feels that fraud is suspected.
Please note that if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold. The same applies to the free delivery threshold – if your voucher takes you below this, you will need to either pay the appropriate delivery charge or add additional products to get free delivery again.
If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame, we are not obliged to re-issue a voucher code or apply the discount retrospectively.
We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of a user with a user account at ASOOM, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the ASOOM service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for both one-time purchases and subscriptions. Discount codes cannot be applied towards a trial box order. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at any time without prior notice and at our sole discretion. We may require you to complete checkout at asoom.co.uk to redeem any offer. If you have a discount code or offer, please check the expiry date as they have a time limit.
In the instance of friend referral discount codes, we encourage our customers to share their referral link with as many friends as possible. These codes may only be used once, and only one discount can be applied per order. Referral codes cannot be applied towards a trial box order. Orders placed using referral discount codes cannot be cancelled or refunded. They may, however, be postponed or delayed on ASOOM’s discretion.
Unless otherwise stated, all food or prizes given away as part of a competition or prize draw must be claimed by the winning party within three months of initial notification via email. Prizes are not transferable or redeemable for cash, and we reserve the right to withdraw a prize if we suspect abuse or violation of the competition rules, which will be viewable on our site at the time of the competition.
The purchase of ASOOM products may consist of an initial period where there is a one-time charge or a trial offer, followed by recurring periodic charges as agreed to by you when you sign up for such auto-replacing products. The price of your trial offer may be different to your recurring subscription charges. Your subscription will automatically renew, and your credit card will automatically be charged the full subscription price of your order according to the frequency of delivery (excluding any discounts or promotional offers), until you cancel your subscription.
Cancelling an order
(United Kingdom Distance Selling Regulations)
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Orders can be cancelled any time up until midnight the day before dispatch.
Rejecting an unwanted order will not result in a refund. As our goods are perishable they will be destroyed by the courier upon rejection and therefore not warrant a refund.
Cancelling a subscription
A subscription can be cancelled anytime up until midnight the day before it is processed and dispatched
If you have any changes, queries or would like to cancel your order or subscription, simply drop us an email at hello@asoom.co.uk, or give us a call on 07966197509. This must be arranged before 8am, 2 days before delivery day. Any changes after this time may not be accepted.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
