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FAQs

General

What do I serve my meals with?

Totally up to you, but we love some of our meals on a jacket potato, served with rice, couscous, or our nut roast goes amazingly well with all the Sunday lunch trimmings! Some of our meals already contain a carb (like our lasagne or chestnut bake), just pop a few of your favourite veggies with these.

Why do you use the Nutri-Score nutrition label?

The Nutri-Score is a five-colour nutrition label that provides simplified information about the overall nutritional value of food products. It assigns products a rating letter from A (best) to E (worst), with associated colours from green to red.

Do you sell free-from dishes?

Some of our meals do not contain certain allergens, however, our kitchens are not certified as a free-from environment and therefore we cannot guarantee our dishes do not contain certain ingredients or allergens. Please always check the ingredients of our meals to ensure they meet your dietary requirements.

The meals arrived slightly soft / partially defrosted, are they safe to eat?

Yes, pop them straight into a freezer and they’ll be as good as new when you are ready to tuck in.

The heat proof film won’t peel back, what can I do?

Unfortunately, we need to ensure that the seal is as good as it can be to protect the product, which can mean that it is difficult to peel back, use a pair of scissors to snip around the edge of the film if you are having trouble.

What is the minimum I can order?

Our minimum order is 6 one portion meals, or 3 two portion meals.

Can the dishes be microwaved from frozen?

All our dishes can be cooked in the oven and about 50% of them can be cooked in the microwave, please check individual labels for full instructions.

Are your meals ultra processed?

At ASOOM, we make real food, by hand, from scratch. No factories. No shortcuts. Just proper cooking, like you’d do at home.
We use a few store-cupboard ingredients like soy sauce or Worcestershire sauce — but only in tiny amounts, and we always list them.
We believe food should nourish, not just profit, we stand against the ultra-processed, financialised food system and cook the way it should be done, creating honest, natural, organic meals that are full of flavour.

Is your packaging recyclable?

Yes, our trays, sleeves, delivery boxes and liners are all recyclable as paper / cardboard, the film and cool packs (once drained), are accepted by a small proportion of local councils kerbside (you will need to check with your own council), but you will be able to recycle the outer bags along with carrier bags and films at all major supermarkets.

Can I alter my subscription?

Yes, you can cancel, change or pause your subscription at any time, any changes must be done before midnight 2 days before it is processed & dispatched.

I'm sending my order as a gift; will the invoice be included in the delivery box?

Invoices or financial information about your order will be sent to you via email, none of this information will be included inside the delivery box, there will be a packing slip with a list of the chosen meals.

If I buy a gift card, how long do I have to use it?

Gift cards are valid for 1 year from the date of purchase.

What happens if the film has come away on my meal?

If a seal comes away during delivery or when you remove meals from the delivery box, as this issue is most likely occurring in the final stage of delivery, we want to reassure you that the meals remain safe to consume.

Delivery

Is delivery free?

Delivery is free with orders over £60, standard delivery is £7 for orders under £60.

Is there a minimum spend per order?

Yes, minimum spend is £35.

How does delivery work?

Our next-day delivery service is fulfilled by DPD.
You will receive a tracking link on your chosen day of delivery with a time window for the delivery. You don't have to be in to accept your order, and the package can be left in a safe place - please follow the steps provided by the courier to give instruction.

What is the delivery deadline for next day delivery?

For next day deliveries, the cut-off is midday the day before.

Where do you deliver?

We currently deliver to the UK mainland only. Delivery excludes Northern Ireland, The Highlands and all UK islands. In addition, we are also unable to deliver to the following postcodes: AB, BT, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH16-26, PH30-44, PH49-50, ZE.

Can I pick a specific delivery time slot?

You can pick your preferred delivery day (Wednesday or Friday)– and DPD will email you on the day of deliver with a one-hour time slot.

When do you deliver?

We currently deliver every Wednesday and Friday.

What if I’m not home when you deliver?

Our boxes are fully insulated, so they’ll keep your food frozen until you’re home on the day of delivery. We can leave your ASOOM box in a safe place or with a neighbour if you’re out.

Need more help? Pop us an email below...

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